Terms of Service
Last updated: 2 September 20261. Introduction
Welcome to The Inflow Studio. These Terms of Service ("Terms") govern your access to and use of www.theinflowstudio.com (the "Website"), together with any classes, livestreams, on-demand content, memberships, and related services we make available, including through our booking and payments partner, Arketa (collectively, the "Service"). The Service is operated by The Inflow Studio ("we", "us", "our").
By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use the Service.
2. Booking, Classes, and Payments
Class bookings, livestream access, on-demand content access, memberships, and payments are processed through our third-party partner, Arketa. When you book a class or purchase a membership, you are also agreeing to Arketa's own terms of service, which govern the payment processing and booking software itself. Our Terms govern your relationship with The Inflow Studio as a business, including our class policies, content, and website, separately from Arketa's terms governing use of their platform.
Please note that all sales are final and no refunds may be provided for any purchase at this time. Please refer to the cancellation policy at the time of booking.
3. On-Demand Content: Subscriptions, Rentals, and Purchases
We offer access to on-demand video content in more than one way, through Arketa:
Subscription: For a recurring fee, you may stream all content included in your subscription tier an unlimited number of times during your active subscription period. We may add or remove content from a subscription tier at any time.
Program Rental or Purchase: Certain Programs may be rented or purchased individually. A rental grants you access to stream the Program for the stated rental period. A purchase grants you ongoing access to stream (and, if offered, download) the Program for your personal use.
To make any purchase, you must provide a valid payment method. Prices are subject to change, and all fees are exclusive of applicable taxes.
Please note that all sales are final and no refunds may be provided for any purchase at this time.
Please refer to the cancellation policy at the time of booking.
Free Trials: If we offer a free trial, your paid subscription begins automatically when the trial ends unless you cancel before the trial period expires.
Automatic Renewal: Subscriptions renew automatically for successive periods (monthly or annual, as applicable) unless canceled through your account settings at least 24 hours before the renewal date. Canceling stops future renewals but does not refund the current, already-paid period.
License and Restrictions: Access to any on-demand content, however purchased, is licensed to you for personal, non-commercial use only. You may not download (except where we expressly allow it), record, screen-capture, redistribute, publicly perform, resell, or share your access credentials or content with anyone who has not paid for their own access.
4. Assumption of Risk and Liability Waiver
Participation in fitness classes and physical activity carries inherent risk of injury. Before your first booking, you are required to review and accept our Liability Waiver and Assumption of Risk, presented to you at checkout. That waiver is incorporated into these Terms by reference and remains in effect for as long as you continue to book or attend classes with us.
If there is ever a conflict between these Terms and the Liability Waiver on the specific subject of physical risk, injury, and assumption of risk, the Liability Waiver controls.
5. Medical Disclaimer
The Service, including any class descriptions, programming, and instructor guidance, is provided for general fitness and educational purposes only and is not medical advice. Consult your physician before beginning this or any exercise program, particularly if you are pregnant, nursing, elderly, or have any pre-existing medical condition. If you experience pain, dizziness, shortness of breath, or any concerning symptom during a class, stop immediately.
6. Accounts
You must be at least 18 years old to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at info@theinflowstudio.com if you suspect unauthorized use of your account. Information you provide must be accurate and kept up to date; we may suspend or terminate accounts with inaccurate, incomplete, or fraudulent information.
7. Website Content and Intellectual Property
All content on the Website, including our name, logo, class descriptions, photography, video, and design, is owned by The Inflow Studio or used with permission, and is protected by copyright and trademark law. You may not reproduce, distribute, or use this content for commercial purposes without our express written permission.
On-demand and livestream class content is licensed to you for personal, non-commercial viewing only. You may not record, download, redistribute, or share access to this content with anyone who has not paid for their own access.
8. Prohibited Uses
You agree not to use the Service to:
Violate any applicable law or regulation;
Harass, threaten, or harm any other member, instructor, or staff member;
Share your account or paid content access with someone who has not purchased it;
Attempt to interfere with, disable, or gain unauthorized access to the Website or booking system;
Use automated tools to scrape, copy, or monitor the Service without our written consent;
Impersonate any person or entity or misrepresent your affiliation with The Inflow Studio.
9. Third-Party Services
The Service relies on third-party providers, including Arketa (booking, payments, and streaming) and Squarespace (website hosting), and may use analytics tools such as Google Analytics. These providers have their own terms and privacy practices, which we encourage you to review. We are not responsible for the availability, content, or practices of these third-party services.
10. Disclaimer of Warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING ITS AVAILABILITY, ACCURACY, OR FITNESS FOR A PARTICULAR PURPOSE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, [LEGAL BUSINESS NAME, E.G. XXXXXX ONTARIO INC., OPERATING AS THE INFLOW STUDIO] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE. WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED, INCLUDING FOR GROSS NEGLIGENCE OR WILFUL MISCONDUCT WHERE APPLICABLE LAW SO REQUIRES.
12. Indemnification
You agree to indemnify and hold The Inflow Studio and its owners, employees, and instructors harmless from any claims, damages, losses, and reasonable expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your violation of any third party's rights in connection with your use of the Service.
13. Accessibility
We aim to make the Website usable by as many people as possible, including those using screen readers or other assistive technology, and to align with WCAG 2.1 Level AA guidelines where practical. If you experience difficulty accessing any part of the Website, contact us at info@theinflowstudio.com and we will do our best to assist you.
14. Force Majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power or internet outages, acts of government, or other events of a similar nature.
15. Termination
We may suspend or terminate your account at our discretion, including for a breach of these Terms, with or without notice. You may close your account at any time by contacting us at info@theinflowstudio.com. Provisions that by their nature should survive termination, including intellectual property, disclaimers, and limitation of liability, will continue to apply.
16. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Service after changes are posted means you accept the updated Terms.
17. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
18. Contact Us
Questions about these Terms can be sent to info@theinflowstudio.com.